Frequently Asked Questions

“NotLost has helped us improve the way we handle our lost property… Their responsive team is a large part of what made this service work for us.”

Customer Service Manager, The O2 arena

About the service

What equipment do I need to run NotLost?

NotLost is entirely web-based so can be accessed via a smartphone or any modern web-browser.
No special equipment is required, hooray!

Do I need internet access?

Yes, internet access is required to register new items and log onto the lost and found software platform.

How and when will I be billed?

Subscriptions are billed on a month-to-month basis from the date on which you made your first payment.

Can I have multiple users?

Yes. A licence is issued per venue / event and allows for an agreed number of user accounts within that venue.

Is there a minimum term contract?

Please see the details outlined in your contract given by your account manager. Boutique contract lengths are available to fit the structure of your business. 

Ownership validation?

At NotLost, our goal is to enable venues to return more items; our matching algorithm will suggest potential matches, but we leave the final ownership validation up to you.

If you require information about how to better validate ownership, we have lots of handy hints and tips – simply contact our account management team for more information.

Troubleshooting

How do I reset the password to my NotLost account?
  1. To reset your password go here: https://admin.notlost.co/#/forgot-password
  2. Enter your email address and you will receive a link to reset your password.
  3. If you are still encountering issues please contact your account manager, or email hello@nullnotlost.co
The platform isn’t loading in my browser, what should I do?

Should your platform stop loading in your browser, try one of the 3 reloading steps below until you’re able to log in.  

Step 1

If you are signed in and experiencing problems, try signing out and then back in.

Step 2 


Try clearing your cache by hitting ‘Ctrl’ + ‘Shift’ + ‘r’ on windows, or ‘Cmd’ + ‘Shift’ +’r’ on Mac.

Step 3 

Try completely closing all the tabs in your browser and exiting your browser. You can do this by going to the task manager on hitting ‘End Task’ on PC or ‘Force Quitting’ on Mac.

For windows hit ‘Ctrl’ + ‘Alt’ + ‘Delete’
For Mac hit ‘Cmd’ + ‘Alt’ + ‘Esc’

Then, reopen your browser and try to sign in again.

If you are still having problems, contact your account manager or email hello@nullnotlost.co

What links do I need to access the platform?
  1. To access the platform go to https://admin.notlost.co
  2. The quick link to register items is https://found.notlost.co
I can’t see the items I have uploaded into the platform?

Items that are uploaded go into a state of review, this so that you can double check the item details are correct.
To view them go here: https://admin.notlost.co/#/pages/review-items

This can also be accessed through the menu:

Notlost-Review-Items-Menu

I’ve lost something, how do I report it lost?

Click here to see a list of some of the organisations we work with.

If you think you’ve lost an item while visiting one of our partners, please contact them directly. NotLost provide services to support their lost and found process, but very rarely handle items on their behalf.

Useful information

How do I create a NotLost shortcut on my Android Device?

To optimise the speed in which you can upload found items to NotLost, here is a simple step to take on your Android mobile device. 

Create a Shortcut on Android Device.

Step 1

Open up Google Chrome on your mobile device. In the url type in found.notlost.co and log in to your account.

Step 2 

on the top right of the screen click the 3 vertical dots.

Step 3 

Lastly, click on Bookmarks and add the page. 

Notlost-Android-Shortcut-1

 

How do I create a NotLost shortcut on my iPhone?

To optimise the speed in which you can upload found items to NotLost, here is a simple step to take on your iPhone. 

Create a NotLost shortcut on iPhone.

Step 1

First, open up Safari on your iPhone device, then in the url type in found.notlost.co and log in to your account.

Step 2 

On the bottom of the screen, click the More Options Icon in the centre.

Step 3 

Select the ‘Add to Home Screen’ option from the bottom menu.

Step 4 

Lastly, click ‘Add‘ on the Top right of the screen, this will add the NotLost page to your home screen like an App.

Notlost-iPhone-Shortcut-1

 

How do I add staff members to my NotLost Venue?
Step 1

Sign in to admin.notlost.co

Step 2

In the menu, click on ‘Profile Settings’ and ‘Venue Staff’.

NotLost-Venue-Staff-1

Step 3

On the right hand side, fill out the ‘Add a new staff member’ details.

Step 4

Ensure the phone number is in a valid format.

Step 5

Ensure you have selected the ‘Role’ for the new user.

Step 6

Hit ‘Save’ and the new user will receive an email to create their password.

What privileges do I have as a Venue Staff, Venue Customer Service or Venue Admin?

Action

Venue Staff

Venue Customer Service

Venue Admin

Upload found items

Yes

Yes

Yes

Edit and update items

No

Yes

Yes

Record lost reports

No

Yes

Yes

Search for items

No

Yes

Yes

Return items

No

Yes

Yes

Delete items

No

Yes

Yes

Expire items

No

Yes

Yes

Add staff

No

No

Yes

Update venue profile

No

No

Yes

Update account settings

No

No

Yes

Can I have multiple users on the same account?

Yes. You can have as many users as are defined in your contract with us.

If you need to add more staff but have reached your limit, just contact your account manager and we can add some more users to your account.

What is the best practice for handling lost property?