Over half a million items are lost each year in UK shopping centres, only 10% of which are ever returned to customers

Source: NotLost primary research

Shopping centres

NotLost offers us a modern and mobile system to register lost property and to handle customer enquiries.
It is easy to use and saves significant time and hassle for our staff, is improving the customer experience of looking for their property and provides visibility for management.

Operations Manager, Westfield Stratford City

The quick and simple way for shopping centres to manage lost property 

The versatility and simplicity of our lost property platform make it an essential tool for shopping centres. Improve operational efficiency by saving valuable staff time – no more manually logging items and physically searching through piles of lost property. Handle customer enquiries promptly and accurately, ensuring an excellent customer experience.
Shopping Centre - notlost

Key benefits

Quick and simple

to register items using image recognition software

Fast and accurate

management of enquiries with photos, searching and matching algorithm

Delight your customers

by offering an excellent service at what is often a distressing time

Thank you for checking and getting back to me so promptly – I really appreciate it..”

Richard B – Lost Wallet

Thank you very much for the perfect service.

Thomas S – Returned Wallet


Compliance and best practice

around handling customer data and data-sensitive items

Website lost report forms

feed directly into the platform and allow customers to report items 24/7

Secure and transparent

platform with full digital audit trail and password protected access

Improve sustainability

by sending all unclaimed items to NotLost for ethical recycling

See the complete overview of the NotLost platform, and how it can help improve your customer experience and staff efficiency today. 

Digitalise your lost property office

Simple lost report form within the platform will send a confirmation email and case reference number, to your customers

Additionally, we can integrate a bespoke lost report form into your website or ours

Streamline the process and save on staff time by reducing the number of time-consuming incoming calls and emails


See our shopping centre case study

An in depth look into how the UK’s leading shopping centres harness technology to improve

  • Customer experience
  • Energy efficiency
  • Marketing strategy

Want to know more? Call 020 8037 3970 or…