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“NotLost offers us a modern and mobile system to register lost property and to handle customer enquiries. It’s easy to use and saves time and hassle for our staff.”

Operations Manager, Westfield Stratford City 

Shopping centres

NotLost is the quick and simple way to manage your shopping centre lost and found 

The versatility and simplicity of our lost and found platform makes it an essential tool for shopping centres. Improve operational efficiency by saving valuable staff time – no more manually logging items and physically searching through piles of shopping centre lost property. Handle customer enquiries promptly and accurately, ensuring an excellent customer experience.

Shopping-Centre-lost-and-found-notlost

Key benefits

Quick and simple

Register items using image recognition software in under 10 seconds

Fast and accurate

Manage enquiries efficiently using photos, searching and matching algorithm

Excellent customer service

Offer a positive service during what is often a distressing time

Key benefits

NotLost register on smartphone

Quick and simple

Register items in under 10 seconds using image recognition software

Fast and accurate

Manage enquiries with personalised website lost report forms

Customer experience 

Offer an excellent customer service at what is often a distressing time  

“Lost property is not an easy thing to deal with, someone is upset, someone is angry and you have to deal with it. Being able to handle it accurately using images created a great guest experience.”

Guest Services Team Leader, Westfield London

“This is probably one of the best processes I’ve ever seen with regards to lost property”

Guest, Westfield London 

Compliance and best practice

Handle customer data and data-sensitive items compliantly

Website lost report forms

feed directly into the platform and allow customers to report items 24/7

Secure and transparent

platform with full digital audit trail and password protected access

shopping-Lost-and-found-Software-image-1
Lost-Property-Software-image-1

Compliance and best practice

Handle customer data and data-sensitive items compliantly

Website lost report forms

feed directly into the platform and allow customers to report items 24/7

Secure and transparent

platform with full digital audit trail and password protected access

Tablet-item-history-v4

Bespoke lost report form

Allow guests to report lost items online 24/7 

Save valuable time

Streamline the process and improve efficiency by reducing the number of time-consuming calls and emails 

Keep customers updated

Simple lost report forms within the platform automatically send confirmation emails and case reference numbers to your guests

Tablet-item-history-v4

Bespoke lost report form

Allow guests to report lost items online 24/7 

Save valuable time

Streamline the process and improve efficiency by reducing the number of time-consuming calls and emails 

Keep customers updated

Simple lost report forms within the platform automatically send confirmation emails and case reference numbers to your guests

Blog

Interesting Ways To Market Your Hotel This Summer

Ideas to increase your hotel's profile this summer The end of the spring bank holiday triggers businesses and guests alike to now turn their attention to summer, the peak revenue season for hotels and resorts. With the weak pound increasing demand from foreign...

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Joining G-Cloud 11, the Forward-Thinking Government Framework

Joining G-Cloud 11, the Forward-Thinking Government Framework

NotLost are pleased to announce that we have been accepted onto the government’s G-Cloud 11 platform. Following an extensive application process, we now have our services listed on their Digital Marketplace. What is G-Cloud 11 and the Digital Marketplace? The G-Cloud...

Interesting Ways To Market Your Hotel This Summer

Interesting Ways To Market Your Hotel This Summer

Ideas to increase your hotel's profile this summer The end of the spring bank holiday triggers businesses and guests alike to now turn their attention to summer, the peak revenue season for hotels and resorts. With the weak pound increasing demand from foreign...

Want to know more? Call 020 8037 3970 or…