We estimate lost property costs a 400 room hotel over £1050 per month in staff wages

(based on 800 lost items and 300 enquiries)


“64% of guests said they would think more positively of a hotel if it helped them retrieve a lost item”

The quick and simple way for hotels to manage lost property 

The ease and speed of our lost and found software make it an essential tool for hotels. Automated emails and tailored communications ensure a clear and reassuring guest journey. Save valuable time for your staff and allow them to focus their attention elsewhere – no more manually logging items and physically searching through piles of lost property. Handle enquiries promptly and accurately, delighting guests every day in this often-overlooked area.

Shopping Centre - notlost

Key benefits

Ensure an excellent guest experience 

in an area that can leave a lasting impression

Simple, intuitive platform 

enables you to quickly and easily manage lost property

Recoup costs

associated with handling and returning lost property 

Thank you for checking and getting back to me so promptly – I really appreciate it..”

Richard B – Lost Wallet

Thank you very much for the perfect service.

Thomas S – Returned Wallet


Search and compare

using images, suggestions, keywords and room numbers

Secure and transparent

platform with full digital audit trail and password protected access

Image recognition software

automatically creates detailed item report

Real-time visibility 

across multiple access points (e.g security, concierge, house-keeping)

See the complete overview of our lost and found software platform, and how it can help improve your guest experience and staff efficiency today. 

Digitalise your lost property office

Simple lost item enquiry forms within the platform automatically send confirmation emails and case reference numbers to your guests
Additionally, we can build a custom online lost report form for guests to report lost items 24/7
Seamless lost/found comparison – streamline the process and improve efficiency by reducing the number of time-consuming incoming calls and emails
Summer hotel marketing ideas

Interesting Ways To Market Your Hotel This Summer

Ideas to increase your hotel's profile this summer The end of the spring bank holiday triggers businesses and guests alike to now turn their attention to summer, the peak revenue season for hotels and resorts. With the weak pound increasing demand from foreign...

See our latest hotel case study

An in-depth look into how hoteliers are harnessing technology to leave an impression on their guests. We explore;

  • PMS systems
  • How to make guest experience memorable
  • The risks of negative guest experiences

Want to know more? Call 020 8037 3970 or…