“64% of guests said they would think more positively of a hotel if it helped them retrieve a lost item”

We estimate lost property costs a 400 room hotel over £1050 per month in staff wages

(based on 800 lost items and 300 enquiries)

The Quick and Simple way for Hotels to Manage Lost Property 

The transparency and security of our lost and found software make it an essential tool for Hotels. Improve security and facilities efficiency by saving valuable staff time – no more manually logging items and physically searching through piles of lost property. Handle enquiries promptly and accurately, delighting guests and ensuring GDPR compliance

Shopping Centre - notlost

Key Benefits

Quick and simple

to register items using image recognition software

Fast and accurate

management of enquiries with automated lost/found matching algorithm

Delight your guests

by offering an excellent service at what is often a distressing time

Thank you for checking and getting back to me so promptly – I really appreciate it..”

Richard B – Lost Wallet

Thank you very much for the perfect service.

Thomas S – Returned Wallet


Bespoke reports

and automatic expiration of items to help with auditing and analysing

Secure and transparent

platform with full digital audit trail and password protected access

Ensure compliance

around handling guest data and items that contain personal data

Levels of Access

For senior and junior members of staff handling lost property

See the complete overview of the NotLost platform, and how it can help improve your guest experience and staff efficiency today. 

Digitalise your Lost Property Office

Simple lost report form within the platform will send a confirmation email and case reference number, to your guests.

Additionally, we can integrate a bespoke lost report form into your website or ours

Streamline the process and save on staff time by reducing the number of time-consuming incoming calls and emails


Want to know more? Call 020 8037 3970 or…