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“The system has proved invaluable for us in term of reducing the staff time and angst that was absorbed in managing lost property.”

Senior Head Housekeeper, Alton Towers Hotels 

Hotels 

NotLost is the quick and simple way to manage hotel lost and found 

The ease and speed of our lost property software makes it an essential tool for handling hotel lost and found. Automated emails and tailored communications ensure a clear and reassuring guest journey. Save valuable time for your staff and allow them to focus their attention elsewhere – no more manually logging items and physically searching through piles of lost property. Handle enquiries promptly and accurately, delighting guests every day in this often-overlooked area.

notlost-lost-property-hotel

Key benefits

Ensure an excellent guest experience 

Return more lost items and leave a lasting, positive impression

Simple, intuitive platform 

Any staff member can quickly learn how to manage your lost property

Recoup costs

Costs associated with handling and returning hotel lost and found can be recouped with Customer Invoicing Service 

Key benefits

Shopping Centre - notlost

Ensure an excellent guest experience 

Return more lost items and leave a lasting, positive impression

Simple, intuitive platform 

Any staff member can quickly learn how to manage your lost property

Recoup costs

Costs associated with handling and returning hotel lost and found can be recouped with Customer Invoicing Service 

“Compared to the old system, it’s so much quicker. Being able to take pictures, check the item, altering the odd few words on the system and it’s done”

Senior Head Housekeeper, Alton Hotels 

“Using the system was really straight forward and I was able to pick it up straight away. So yeah really good  – 9/10 for the NotLost service!”

Housekeeping Administrator, Alton Hotels 

Image recognition software

Automatically creates detailed item report

Search and compare

Search platform with keywords, room numbers, images and suggestions 

Secure and transparent

Platform offers full digital audit trail and password protected access

Real-time visibility 

Across multiple access points (e.g security, concierge, house-keeping)

hotel-Lost-Property-Software-image-1
Lost-Property-Software-image-1

Image recognition software

Automatically creates detailed item report

Search and compare

Search platform with keywords, room numbers, images and suggestions 

Secure and transparent

Platform offers full digital audit trail and password protected access

Real-time visibility 

Across multiple access points (e.g security, concierge, house-keeping)

hotel-lost-property-Tablet-item-history

Bespoke lost report form

Allow guests to report lost items online 24/7 

Save valuable time

Streamline the process and improve efficiency by reducing the number of time-consuming calls and emails 

Keep customers updated

Simple lost report forms within the platform automatically send confirmation emails and case reference numbers to your guests

Tablet-item-history-v4

Bespoke lost report form

Allow guests to report lost items online 24/7 

Save valuable time

Streamline the process and improve efficiency by reducing the number of time-consuming calls and emails 

Keep customers updated

Simple lost report forms within the platform automatically send confirmation emails and case reference numbers to your guests

Blog

Interesting Ways To Market Your Hotel This Summer

Ideas to increase your hotel's profile this summer The end of the spring bank holiday triggers businesses and guests alike to now turn their attention to summer, the peak revenue season for hotels and resorts. With the weak pound increasing demand from foreign...

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Joining G-Cloud 11, the Forward-Thinking Government Framework

Joining G-Cloud 11, the Forward-Thinking Government Framework

NotLost are pleased to announce that we have been accepted onto the government’s G-Cloud 11 platform. Following an extensive application process, we now have our services listed on their Digital Marketplace. What is G-Cloud 11 and the Digital Marketplace? The G-Cloud...

Interesting Ways To Market Your Hotel This Summer

Interesting Ways To Market Your Hotel This Summer

Ideas to increase your hotel's profile this summer The end of the spring bank holiday triggers businesses and guests alike to now turn their attention to summer, the peak revenue season for hotels and resorts. With the weak pound increasing demand from foreign...

Want to know more? Call 020 8037 3970 or…