“NotLost offered a bespoke solution for our major festivals that delivered a slick operation and first-class visitor experience.
We would highly recommend them for any live event.”

Event Manager, AEG Presents UK

We estimate that lost property costs 110 hours of staff time for a 3 day, 50k music festival

(including registering items, handling enquiries and disposal)

The Quick and Simple way for Festivals to Manage Lost Property 

The versatility and simplicity of our lost property solution make it an essential tool for Festivals and Live Events. Improve operational efficiency by saving valuable staff time – no more manually logging items and physically searching through piles of lost property. We can handle customer enquiries promptly and accurately, ensuring an excellent visitor experience.
Shopping Centre - notlost

Key Benefits

Eliminate the distraction of lost property

by sending all items to NotLost post-event

Quick and simple software

to register items using image recognition during the event (optional)

Delight your visitors

as NotLost will handle every enquiry accurately within 1 working day

Thank you for checking and getting back to me so promptly – I really appreciate it..”

Richard B – Lost Wallet

Thank you very much for the perfect service.

Thomas S – Returned Wallet


Compliance and best practice

around handling visitor information and data-sensitive items

Enquiries and returns

  • Bespoke form allows customers to report lost property 24/7
  • NotLost will store items post event
  • NotLost will respond accurately to all enquiries
  • Items returned via postage, courier or free collection from London

Improve sustainability

by sending all unclaimed items to NotLost for ethical recycling

Solve the issues of disposal

  • NotLost will recycle unclaimed items
  • Data sensitive items are compliantly wiped
  • Low value items (e.g. clothing) donated to charity
  • Reduce waste and environmental impact
See the complete overview of the NotLost platform, and how it can help improve your visitor experience and staff efficiency today. 

Digitalise your Lost Property Office

Simple lost report form within the platform will send a confirmation email and case reference number, to your customers

Additionally, we can integrate a bespoke lost report form into your website or ours

Streamline the process and save on staff time by reducing the number of time-consuming incoming calls and emails

Festival Goers

See our Festival Case Study

An in depth look into how the UK’s Festivals have harnessed NotLost technology to improve.

  • Items reported lost at British Summertime Ball and Eastern Electrics

  • Top 5 items that NotLost were able to recover at festivals 2018

  • Client Feedback

Want to know more? Call 020 8037 3970 or…