We estimate that lost property costs 110 hours of staff time for a 3 day, 50k capacity music festival

(including registering items, handling enquiries and disposal)


“NotLost offered a bespoke solution for our major festivals that delivered a slick operation and first-class visitor experience.
We would highly recommend them for any live event.”

Event Manager, AEG Presents UK

The quick and simple way for festivals to manage lost property 

The versatility and simplicity of our lost property solution make it an essential tool for festivals and live events. Improve operational efficiency by saving valuable staff time – no more manually logging items and physically searching through piles of lost property. We can handle customer enquiries promptly and accurately, ensuring an excellent visitor experience.
Shopping Centre - notlost

Key benefits

Eliminate the distraction of lost property

by sending all items to NotLost post-event

Quick and simple software

to register items using image recognition during the event (optional)

Delight your festival-goers

as NotLost will handle every enquiry accurately within 1 working day

Improve sustainability

by sending all unclaimed items to NotLost for ethical recycling

Thank you for checking and getting back to me so promptly – I really appreciate it..”

Richard B – Lost Wallet

Thank you very much for the perfect service.

Thomas S – Returned Wallet


How it works

Festival lost property During the event

During the event (optional)

Record lost property from any mobile device with one photo

Image recognition software provides item detail, date, time and finder

NotLost typically reduces the time spent registering items by 80%

Quickly respond to enquiries with images and smart-searching



Send all items to NotLost who will securely store them

Bespoke form allows customers to easily report lost items 24/7

NotLost will respond accurately to all enquiries within 24 hours

Customer choice – items returned via postage, courier or free collection from London

Festival lost property recycle

Unclaimed items

NotLost will ethically recycle unclaimed items

Data sensitive items are compliantly wiped + destroyed

Low value items (e.g. clothing) are donated to charity

Ensure best practice and reduce waste/environmental impact

Digitalise your lost property office

Simple lost report form within the platform will send a confirmation email and case reference number, to your customers

Additionally, we can integrate a bespoke lost report form into your website or ours

Streamline the process and save on staff time by reducing the number of time-consuming incoming calls and emails

Festival Goers

See our latest festival review

An in-depth look into how our UK Festival clients who’ve hosted events in June, and how they have harnessed NotLost’s lost and found software to improve repatriation and customer service.

Want to know more? Call 020 8037 3970 or…