“A slick, effective and customer-focused solution that is now a core part of our festival operation.”

Director of Events, AEG Presents European Festivals  

Festivals 

NotLost is the quick and simple way to manage festival lost property

Large volumes of lost property and affiliated enquiries are a familiar sight for festival organisers. NotLost empowers organisations to modernise their lost property process, shredding the time it takes to find and return items by up to 80%. Free up time for your staff and allow them to focus on other value adding work, whilst at the same time delivering a memorable customer experience. 

notlost-platform-festival-lost-property

Key benefits

Register items in under 10 seconds

Use image recognition software during your event – optional 

Eliminate the distraction

Send all items to NotLost post-event to be sustainably disposed of 

Delight your festival-goers

NotLost handle every enquiry within 1 working day 

Key benefits

NotLost register on smartphone

Quick and simple

Register items in under 10 seconds using image recognition software

Fast and accurate

Manage enquiries with personalised website lost report forms

Customer experience 

Offer an excellent customer service at what is often a distressing time  

“The main benefit of NotLost is the customer journey and making sure communication is clear throughout.”

Event Coordinator, BST Hyde Park 

“Usually this is a painstaking process but it was all sorted quickly and efficiently. I would definitely recommend them for your festival. “

Festival Director, Eastern Electrics 

How it works

Festival lost property During event

Register

Register lost property from any mobile device in under 10 seconds

Image recognition software provides item details, date, time and finder

NotLost typically reduces the time spent registering items by 80%

Simple lost report form automatically sends confirmation email and case reference number to your customers

Festival-lost-property-return

Respond

Quickly respond to festival go-ers enquiries using images and smart-searching

Post-festival, send all items to NotLost who will securely store them

NotLost will respond accurately to all enquiries within 24 hours

Bespoke form allows customers to easily report lost items 24/7

Festival-lost-property-return-recycle

Return 

Give customers choice – return items via post, courier or free collection from London

NotLost will ethically recycle unclaimed items – low value items (e.g. clothing) are donated to charity

Data sensitive items are compliantly wiped + destroyed

Blog

UK Festivals Review – June 2019

From All Points East to Gottwood, NotLost partnered with a number of landmark UK festivals in the month of June. In this post, we take a look back and provide our UK festivals review for the start of the summer season. Beginning with this blog, we'll be providing an...

read more

Festivals: What get’s lost?

2018 marked a busy summer on the festival circuit for lost property aficionados NotLost. Festival goers throughout the summer we're busy losing cares, worries and figurative marbles in suitable fashion. Sadly, these things may be gone for good. However, personal...

read more

London’s Lost Property: What happens?

Festivals, music venues, public transport and visitor attractions – everywhere you look, the scale of London’s lost property issue is astounding.According to a report in the Sunday Express, adult Londoners lose roughly 1 item per week.A staggering 3000...

read more
UK Festivals Review – June 2019

UK Festivals Review – June 2019

From All Points East to Gottwood, NotLost partnered with a number of landmark UK festivals in the month of June. In this post, we take a look back and provide our UK festivals review for the start of the summer season. Beginning with this blog, we'll be providing an...

Festivals: What get’s lost?

Festivals: What get’s lost?

2018 marked a busy summer on the festival circuit for lost property aficionados NotLost. Festival goers throughout the summer we're busy losing cares, worries and figurative marbles in suitable fashion. Sadly, these things may be gone for good. However, personal...

London’s Lost Property: What happens?

London’s Lost Property: What happens?

Festivals, music venues, public transport and visitor attractions – everywhere you look, the scale of London’s lost property issue is astounding.According to a report in the Sunday Express, adult Londoners lose roughly 1 item per week.A staggering 3000...

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