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It was simple to implement, is easy to use and saves significant time and hassle for our team”

Sales and Customer Services Manager, Alton Towers

How it works 

NotLost is the transformative lost property software solution that enables organisations to modernise their lost and found process 

NotLost empowers organisations to shred the time it takes to find and return items of lost property by up to 80%. We combine image recognition software and smart cloud-based tech with a simple, intuitive interface to turn what is usually a painful process into a positive experience for both staff and customers. 

1. Register

Notlost-how-it-works-quick-upload-mobile view
  • Register found items in under 10 seconds
  • Simply take a photo and innovative image recognition software will create full item report for you
  • System generates unique reference number to allow easy identification 

Register 

  • Register found items in under 10 seconds
  • Simply take a photo and the image recognition software will create a detailed item report
  • Tag and store items with system generated unique reference numbers

2. Respond 

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  • Reduce time spent handling lost property by up to 80%
  • Designated staff can access the system and handle enquiries quickly and accurately 
  • Search across system using dates, locations and keywords 
how it works lost property search laptop

Respond 

  • Search using images, dates, categories and keywords
  • Compare lost and found reports at the click of a button
  • Respond promptly and accurately to customer enquiries 

3. Report 

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  • Integrate a personalised lost report form onto your website for customers to fill out 24/7 
  • Take inbound enquiries and send automatic confirmation emails to customers 
  • Reduce the number of time-consuming incoming calls and emails 

Lost reporting

  • Integrate a personalised lost report form onto your website for customers to fill out 24/7 
  • Enable a modern and mobile lost property office 
  • Reduce the number of time-consuming incoming calls and emails 
how it works lost property report lost

4. Return

how it works lost property return
  • Capture customer details when returning items 
  • Reduce time spent returning items as all information is in one place 
  • Send out customisable automated emails with collection instructions, or just say thank you! 
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Return 

  • Options for collection and postal returns 
  • Detailed audit trail ensures safety and security 
  • System generated emails ensure a clear and reassuring customer journey  

Additional features enable NotLost users to recoup the cost of managing lost property and make data-driven decisions around their lost property processes 

Invoice customers

how it works lost property customer invoicing service
  • A simple way to charge guests for the cost of returning their item 
  • Send invoices directly from the NotLost platform – settle these at a time that is convenient for your customer 
  • We handle the admin for each transaction and make it easy for your finance team with a single monthly payment and report of activity 

Invoice customers

  • A simple way to charge customers for the cost of returning their item 
  • Send invoices directly from the NotLost platform – these can be settled at a time that is convenient for your customer 
  • We handle the admin for each transaction and make it easy for your finance team with a single monthly payment and report of activity 
how it works lost property customer invoicing service

Auditing and reports 

how it works lost property audit reports
  • All records are kept on a secure, password protected platform 
  • Each item has a full audit trail – who recorded, amended and returned the item 
  • Bespoke reports available upon request 
how it works lost property audit reports

 Auditing and reports

  • Enable detailed reporting around volumes, item categories and return rates 
  • Each item has a full audit trail – who recorded, amended and returned the item 
  • Make informed decisions about how to manage your lost property process 

Think your business might benefit from using the NotLost platform?

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Want to know more? Call 020 8037 3970 or...