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“A slick operation and first-class visitor experience. We would highly recommend them for any live event”

Events Manager, AEG Presents UK

How it works 

NotLost is the simple lost property software solution that enables organisations to modernise their lost and found process 

Give your staff the power to assist customers and improve efficiency like never before with NotLost, the UK’s fastest growing lost property software solution.
By implementing NotLost’s powerful cloud-based platform, our clients save up to 80% of valuable staff time, repatriate more lost items, provide a simple and secure process with full GDPR compliance and offer customers a unique and memorable experience.

Discover the 4 key features of our modern and mobile lost property software solution:

1. Register

Notlost-how-it-works-quick-upload-mobile view
  • Register found items in under 10 seconds
  • Simply take a photo and innovative image recognition software will create full item report for you
  • System generates unique reference number to allow easy identification 

1. Register 

  • Register found items in under 10 seconds
  • Simply take a photo and innovative image recognition software will create full item report for you
  • System generates unique reference number to allow easy identification 
Image upload step 2
Image upload step 3
Not-Lost-Image-upload1

2. Respond 

how it works lost property search laptop
  • Reduce time spent handling lost property by up to 80%
  • Designated staff can access the system and handle enquiries quickly and accurately 
  • Search across system using dates, locations and keywords 
how it works lost property search laptop

2. Respond 

  • Reduce time spent handling lost property by up to 80%
  • Designated staff can access the system and handle enquiries quickly and accurately 
  • Search across system using dates, locations and keywords 

3. Report 

how it works lost property report lost
  • Integrate a personalised lost report form onto your website for customers to fill out 24/7 
  • Take inbound enquiries and send automatic confirmation emails to customers 
  • Reduce the number of time-consuming incoming calls and emails 

3. Report

  • Integrate a personalised lost report form onto your website for customers to fill out 24/7 
  • Take inbound enquiries and send automatic confirmation emails to customers 
  • Reduce the number of time-consuming incoming calls and emails 
how it works lost property report lost

4. Return

how it works lost property return
  • Capture customer details when returning items 
  • Reduce time spent returning items as all information is in one place 
  • Send out customisable automated emails with collection instructions, or just say thank you! 
how it works lost property return

4. Return 

  • Capture customer details when returning items 
  • Reduce time spent returning items as all information is in one place 
  • Send out customisable automated emails with collection instructions, or just say thank you! 

We also offer optional features such as a customer invoicing service (CIS), personalised auditing and reporting to streamline your lost property process from start to finish 

Invoice customers

how it works lost property customer invoicing service
  • A simple way to charge guests for the cost of returning their item 
  • Send invoices directly from the NotLost platform – settle these at a time that is convenient for your customer 
  • We handle the admin for each transaction and make it easy for your finance team with a single monthly payment and report of activity 

Invoice customers

  • A simple way to charge guests for the cost of returning their item 
  • Send invoices directly from the NotLost platform – settle these at a time that is convenient for your customer 
  • We handle the admin for each transaction and make it easy for your finance team with a single monthly payment and report of activity 
how it works lost property customer invoicing service

Auditing and reports 

how it works lost property audit reports
  • All records are kept on a secure, password protected platform 
  • Each item has a full audit trail – who recorded, amended and returned the item 
  • Bespoke reports available upon request 
how it works lost property audit reports

 Auditing and reports

  • All records are kept on a secure, password protected platform 
  • Each item has a full audit trail – who recorded, amended and returned the item 
  • Bespoke reports available upon request 

Think your business might benefit from using the NotLost platform?

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Want to know more? Call 020 8037 3970 or...