NotLost ambassador profile

Sam Nash

Sam Nash

Co-Founder & Head of Operations

NotLost ambassador profile

Sam, When did you join NotLost?

The initial concept of NotLost had been discussed in early 2013, however I started working on NotLost full time in July 2016 and I’ve been on the journey ever since.

What’s your favourite thing about working for a tech start up?

There is no problem too big that we can’t solve. We can be dynamic and innovative everyday, using technology to answer problems; whether it is considering the structure of our database to be scalable over the coming years, or how to use a single image to create a full report for an item of lost property.

How would you describe what NotLost does to someone who has never heard of it, in a nutshell?

We help organisations improve their customer service, through streamlining their lost property process. We primarily use software to do this, but also provide services that make it easy for their customers to claim their items.

What’s been the best customer service experience you’ve had in the last 5 years?

Working with Stripe, the online payment provider, has been a pleasure. Their responsiveness is outstanding and sets a high bar for all organisations.

What’s an attraction/event you would recommend visiting on a weekend off?

I would recommend the National Trust’s Winkworth Arboretum. You can enjoy a stunning walk through a colour-filled collection of shrubs and trees. It is especially nice in Autumn as the leaves change colour. You can take a picnic too!

What’s the most interesting piece of lost property you’ve come across?

It would have to be a shrunken head voodoo doll. I tried to keep it in the office, but one day it disappeared…

Sam Nash

Sam Nash

Co-Founder & Head of Operations